Overview

At Medicive Oral Healthcare your privacy is important to us. We process personal information in different contexts, while respecting your privacy, as part of our unwavering commitment to ethical and responsible practices and as required by the law.

This Privacy Statement (“Statement”) sets forth the principles that govern our treatment of personal information across Medicive Oral Healthcare. Employees and those with whom we share personal information must adhere to this Statement.

Medicive Oral Healthcare is committed to protecting the personal information that our employees, customers, prospects, suppliers, and vendors have entrusted to us. We collect and use personal information to perform our business functions and provide quality healthcare products to our customers.

This Statement applies to personal information of any kind, in any format or medium, relating to employees, customers, vendors, and others who do business with Medicive Oral Healthcare.

Categories of Personal Information Collection

We define personal information as any information that identifies, relates to, describes, and/or is capable of being associated with, directly or indirectly, a customer.

Our web server does not recognize any information regarding the domain or email address of any visitors to our site.

We collect only information volunteered by consumers, such as survey information and site registrations; no information on consumers who browse our web pages.

Opt-Out Options

If you do not want to receive emails from us in the future, please let us know via email at privacy@medicive.us.

If you supply your postal address online, you may receive periodic mailings with information on new products and services or upcoming events. If you don’t wish to receive such mailings, please call us at 1-646-504-9797.

Persons who provide telephone numbers online will only receive telephone or text contact regarding orders they’ve placed online or text messages.

Ad Servers and New Uses

We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our practices change, we’ll post policy changes on our website.

Categories of Sources of Personal Information

Medicive Oral Healthcare receives and uses various types of personal information to conduct our day-to-day business activities. We apply the data minimization principle in the collection and use of personal information with the aim to only collect information that is necessary, by fair means, and with notice and requiring consent when necessary.

Business Uses and Purposes for Which Personal Information Was Collected

The purposes for which we collect and use your personal information may vary depending on the type of relationship you have with us; i.e. employees, customers, or website users. The use of personal information for new purposes should be consistent with and meet the privacy expectations described in this Statement, otherwise we will request your authorization.

Generally, we collect, use, and/or disclose your personal information to provide you with products and services and as otherwise related to the operation of our business. Subject to restrictions and obligations of applicable laws, Medicive Oral Healthcare and our vendors may use your personal information for some or all of the following business purposes:

• Processing Interactions and Transactions
• Managing Interactions and Transactions
• Performing Services
• Research and Development
• Fulfilling Regulatory Requirements and Quality Assurance
• Security
• Debugging

In addition, we may collect, use, and/or disclose your personal information for the following additional operational business purposes, as permitted by applicable law:

• Employees and candidates: We use your personal information to consider you for employment, for diversity & inclusion programs, governmental reporting requirements, payroll processing, performance evaluations, internal program administration, and to comply with legal obligations.
• Customers: We use our customers’ information to maintain our commercial relationships, to ensure proper operation of day-to-day business, to comply with tax and other regulations, and to administer sales and marketing activities.
• Prospective customers: Information from prospective customers is used to respond to requests for information, products or services, and for marketing activities.
• Vendors and suppliers: We will use your information to develop and conduct our business relationship with you and to comply with tax and other regulations.
• Visitors of company facilities: Some of our buildings have physical access controls and video surveillance systems for security purposes.
• Website and social media users: We collect personal information to manage your account registration, store your preferences and settings, provide interest-based advertising, conduct statistics and analyze how you use our website and online services.

Medicive Oral Healthcare shall use personal information for the purposes disclosed above. To the extent required by law, we shall inform the individual if their personal information will be used for an additional purpose prior to the data being so used.

As permitted by applicable law, we do not treat de-identified data or aggregate customer information as personal information and we reserve the right to convert your personal information into de-identified data or aggregate consumer information.

In addition, we may collect, use, and disclose your personal information as required or permitted by applicable law.

Consent to Telephone Communications

We use our customers’ telephone numbers to maintain our commercial relationship, to ensure proper operation of the day-to-day business, to comply with tax and other regulations and to administer sales and marketing activities. By providing your telephone number to us, you are providing prior express written consent to receive marketing and informational calls, faxes and text messages from Medicive Oral Healthcare and our affiliates using an automatic dialer and prerecorded voice messages. Your consent is not a condition of purchasing any products or services and can be revoked at any time.

Sharing and Disclosures to Third Parties

At times, Medicive Oral Healthcare engages third-party contractors, service providers, and other vendors to help us accomplish our business objectives. When Medicive Oral Healthcare discloses personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. There are other circumstances where we are required by law to disclose personal information to third parties such as public authorities.

Disclosures for business purposes: We restrict the use of your personal information shared with our vendors for business purposes.

Sale: Never does Medicive Oral Healthcare sell personal information (as the term “sold” is defined by the California Privacy Rights Act).

We may disclose your personal information for a business purpose to the following categories of third parties:

• Our subsidiaries and affiliates
• Third parties to whom you authorize us to disclose your personal information
• B2B Customers
• Business Partners
• Customer Service Representatives
• Executive/Board of Directors
• External Agencies and External Auditors
• Finance/Accounting Teams and Internal Auditors
• Internal Employees on a need-to-know basis
• Legal, Compliance, and Regulatory-Quality Teams
• Operations/Maintenance Teams
• Public Authorities/Government Bodies
• Sales/Marketing Teams, Representatives, or Agents
• Service Providers and Vendors, such as for advertising or marketing purposes, internet service providers, data analytic providers, operating systems and platforms, and social networks

We engage with third-party contractors, service providers, and other vendors for certain services. If the engagement involves the transmission of personal information, Medicive Oral Healthcare directs the service provider to treat that data consistent with legal requirements.

We partner with LiveChat to offer real-time web chat support. Conversations may be recorded to help us maintain the highest standards of quality, ensure your security, and support our research efforts.

In certain circumstances, Medicive Oral Healthcare may be required to disclose personal information when required by law, when required to protect our legal rights, or in an emergency where the health or security of an individual is endangered.

Cookies, Advertising and Analytics

Medicive Oral Healthcare makes all web users logged into our site aware of the use of Cookies to show you personalized content and more relevant ads, to analyze our website traffic, and in general to improve your browsing experience on our website. By establishing a login and password to our website, the user consents to Medicive Oral Healthcare’s use of Cookies and other tracking technologies.

We may use Google Analytics, Adobe Analytics, or other vendors for analytics services. These vendors use Cookies and other tracking technologies to help us analyze how the Services are used. Information generated by these vendors, such as IP addresses and usage information, is transmitted to and stored by these vendors in the U.S. or elsewhere.

Our Policy Toward Children

Our services are not directed to children. If a parent or guardian becomes aware that his or her child has provided us with personal information without their consent, please contact us. If we become aware that a child has registered for a service and has provided us with personal information, we will delete such information from our files.

Security Measures

We have appropriate security measures in place in our physical facilities to protect against the loss, misuse, or alteration of information collected from you on our site. Medicive Oral Healthcare is committed to the security, confidentiality, and integrity of personal information in accordance with legal requirements. We take commercially reasonable precautions to keep personal information secure against unauthorized access and use, and we periodically review our security measures. We are committed to processing your data in a secure manner and have put in place specific technical and organizational measures to prevent the personal information we hold from being accidentally or deliberately compromised. Our employees participate in a training and compliance program and are required to safeguard your information.

We also conduct information risk assessments, we train our staff to understand the importance of protecting personal information, and we are responsibly managing access rights within the Company. We include both physical security and IT security in our overall data security approach. We are diligent in selecting vendors that process personal information on our behalf so that they also ensure appropriate technical and organizational measures to protect the data.

Medicive Oral Healthcare makes reasonable efforts to notify individuals and regulatory authorities, as required by law, if we reasonably believe that personal information has been stolen, disclosed, altered, or infringed by an unauthorized person.

We also endorse the concept of privacy by design which is an approach to projects that promotes privacy and data protection compliance from the outset.

Your Data Protection Rights and Choices

If you reside or otherwise find yourself in jurisdictions with data protection laws, Medicive Oral Healthcare is committed to supporting your rights granted by such applicable data protection laws. Otherwise, you can contact us at any time to discuss your privacy concerns.

Under certain circumstances, you may have the privacy rights described in this section. Any request you submit to us is subject to an identification and verification process. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information.

If you require this notice to be provided in a different format, please submit the request to Medicive Oral Healthcare by either:

• Email: privacy@medicive.us
• Telephone: 1-646-504-9797

If we cannot comply with a request, we will explain the reasons in our response. We will use personal information provided in a verifiable request only to verify your identity or authority to make the request and to track and document request responses.

We will make commercially reasonable efforts to identify personal information that we collect, process, store, disclose, and otherwise use and to respond to your applicable privacy rights requests. We will typically not charge a fee to fully respond to your requests; provided, however, that we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded, or overly burdensome.

Information Rights

You may have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is 12 months prior to the request date:

• The categories of personal information we have collected about you
• The categories of sources from which we collected your personal information
• The business or commercial purposes for our collecting or selling your personal information
• The categories of third parties to whom we have shared your personal information
• The specific pieces of personal information we have collected about you
• A list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred
• A list of the categories of personal information sold about you in the prior 12 months, or that no sale occurred

To make a request, e-mail us at privacy@medicive.us or call 1-646-504-9797.

Obtaining Copies of Personal Information

You may have the right to obtain a copy, no more than twice in a twelve-month period, of your personal information that we have collected and are maintaining. To make a request, e-mail us at privacy@medicive.us or call 1-646-504-9797.

Right to Limit Use and Disclosure of Sensitive Personal Information

You may direct us to limit the use and disclosure of your Sensitive Personal Information to uses/disclosures that are reasonably necessary to provide our goods and services. To limit our use of your Sensitive Personal Information, you may “opt out” by writing, calling, or e-mailing us at the addresses/number listed below.

Except to the extent we have a basis for retention under applicable law, you may request that we delete your personal information that we have collected and are maintaining. To make a request, e-mail us at privacy@medicive.us.

We will not discriminate against you in a manner prohibited by applicable law because you exercise your privacy rights. You may have the right to exercise these rights via an authorized agent who meets the agency requirements of the applicable law.

Mailings, Calls, Faxes

If you supply us with your street address, e-mail address, phone number or fax number, you may receive periodic mailings, calls or faxes from us with information about new products and services or upcoming events. If you do not wish to receive such mailings, faxes or calls, you may “opt out” by writing, calling, or e-mailing us at the addresses/number listed below.

Changes to This Privacy Statement

We reserve the right to modify this Privacy Statement and related business practices at any time. We will duly inform you of any changes by posting here. The time stamp you see on the Statement will indicate the last date it was revised.

Chat Policy

This policy is designed to ensure that all chat communications within our company are conducted in a manner that is professional, respectful, and secure. The aim is to maintain a consistently professional and effective level of communication that enhances customer satisfaction and upholds our company’s service standards.

• Professional conduct in all chat communications is mandated, prohibiting the use of inappropriate language, harassment, or any form of discrimination.
• Employees will respond promptly to customer messages during business hours. Response times may vary outside of business hours.
• Employees will not attempt to resolve product performance issues via live chat. Any product-related complaints will be directed to the appropriate department.
• Customer privacy will be honored. Personal information will not be solicited. All data will be managed in accordance with data protection regulations.
• Users are responsible for the security of their chat accounts, including keeping login information confidential and reporting any suspected security breaches immediately.
• Chat communications are archived and subject to review for quality assurance.