Private Label Merchandise and Small Equipment (Medicive Brands)

For Private Label merchandise, Medicive will provide credit (or replacement Medicive Brands product) for any returned product, provided that it is returned to Medicive within 14 days of invoice for consumables and small equipment. Please notice that small equipment must be unopened in order to be returned.

Private Label Large Equipment (Medicive Brands)

Private Label large equipment must be returned (in working order) within 14 days of invoice and must be returned in the original package and include all original parts.

Non-Private Label (Brand Manufacturers)

Return policy for non-private (Brand Manufacturers) label products is subject to change based on a manufacturer’s return policy.

Samples in Packages

Packages may include samples and information regarding products from Medicive and our valued partners. Free samples/products are typically noted on the invoice and/or include a “sell sheet” indicating the product is a sample and an overview of the product. Customers are not charged, and returns are not needed. Customer may keep/trial the product or discard if not applicable to your practice.

Product Availability

Product availability is based upon manufacturer ability to produce. If a direct replacement is made available for a discontinued item by the manufacturer, a customer’s order will be updated accordingly. If a manufacturer does not have a direct replacement, Medicive may substitute a close replacement from the same or different manufacturer. If a direct replacement or a close substitute is not available, your order may be cancelled due to an excessive backorder time. Customers are typically advised via email if an order must be cancelled due to lack of availability of a product by the manufacturer.

CHC (Community Health Centers) Disclaimer

To qualify for CHC Free Goods, you must purchase the specified quantity on a single invoice. Certain restrictions apply. To participate in Free Goods: your practice must not bill any federal health care programs (i.e., Medicare, Medicaid, or Tricare) for dental or pharmaceutical services; neither your practice nor your patients are reimbursed by such programs for such services. Participation is not permitted for customers who participate in any other pricing programs, including government, group practices, special markets, community health centers, schools, institutions, and discount customers. Customers are responsible to determine if they are able to participate in these deals. Receipt of Free Goods, after rebate, cannot be combined with other offers.

Promotions

Prices and promotions are subject to change and not guaranteed.

Prescription Drug Return Authorization

Please complete, sign and include the authorization form with all return shipments of prescription drug products. Credit for returns will NOT be processed unless this completed form is included with the returned item(s). If you have any questions, please contact Medicive Customer Service.

Types of Dental Experiences, Visits and Events

• CenterPoint Experience (CPX): A customer is invited to visit a CenterPoint location to explore an equipment purchase and work with Design.
• Showroom Visit: A customer invited to CenterPoint, but the visit does not meet CPX qualifying criteria. It is possibly scheduled or an unplanned drop-in and runs 2 hours or less. Showroom Visits do not include travel arrangements.
• Virtual CenterPoint Experience: Customer joins ES and CP Genius on a Teams video call to tour a CenterPoint showroom. 30 min – 2 hours.
• Success Partner / Vendor Experiences: A customer is invited to visit a qualified manufacturer’s facility, accompanied by a Medicive ES. This includes Midmark, DCI Edge (3 locations), Carestream, Amann Girrbach, and Herman Miller. Midmark and DCI Edge are also equipped to host virtual experiences.
• CenterPoint Events: Seminars hosted at a CenterPoint location, including Build Your Future and other qualifying events.

Trip Cancellation Policy

Cancellation after the booking of airfare will result in such airfare being billed to the customer’s equipment account, however, when cancelling to reschedule, a penalty is not enforced.

Sunshine Act Compliance

In accordance with the Open Payments Law, or Sunshine Act, applicable transfer of value occurring during the CenterPoint Experience, e.g., meals, travel, will be reported to the Center for Medicare and Medicaid Services (a branch of the Federal Health and Human Services Administration).

Payment Methods, Warranty, Installation

Any details on equipment purchases bigger than $10,000 are disclosed in your Equipment Sales Agreement, otherwise please access Medicive Terms of Purchase. To know more information on this topic please reach your local Equipment Specialist.

Equipment Financing

Clarion is our preferred Equipment financing partner. Check out their website for details: clarionfinancial.com